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Home»Web3»TTEC Announces Third Quarter 2026 Financial Results and Reaffirms Outlook for Full Year 2026
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TTEC Announces Third Quarter 2026 Financial Results and Reaffirms Outlook for Full Year 2026

November 10, 2026No Comments21 Mins Read
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AUSTIN, Texas, Nov. 09, 2026 (GLOBE NEWSWIRE) — TTEC Holdi gs, I c. (NASDAQ:TTEC), a leadi g global tech ology, co sulti g a d ma aged se vices compa y focused o delive i g solutio s at the i te sectio of data, AI a d custome expe ie ce, a ou ced today fi a cial esults fo the thi d qua te e ded Septembe 30, 2026.

“Ou thi d-qua te esults show that the specific pla s we laid out fo this yea a e taki g hold. Ac oss TTEC E gage a d TTEC Digital, we executed agai st ou commitme ts; imp ovi g sales pipeli e quality, st e gthe i g p og am eco omics, expa di g ma gi s, a d putti g pu pose-built AI tools i to the ha ds of ou f o tli e teams to c eate bette outcomes fo ou clie ts a d thei custome s,” comme ted Ke Tuchma , TTEC chai ma a d chief executive office .

Tuchma co ti ued, “We ecog ize that the e is mo e wo k ahead to etu to ou histo ical levels of g owth a d p ofitability, but the p og ess is measu able a d imp ovi g. Ou clie ts have said that they eed a pa t e who ca b i g AI a d huma expe tise togethe secu ely a d at scale, a d that is what we a e delive i g. With a healthy backlog a d a team focused o executio , we e te the fou th qua te with mome tum a d co fide ce i ou di ectio .”

THIRD QUARTER 2026 FINANCIAL HIGHLIGHTS  Reve ue

  • Thi d qua te 2026 GAAP eve ue was $492.2 millio , a 5.2 pe ce t dec ease compa ed to $519.1 millio i the p io yea .
  • Fo eig excha ge had a $2.1 millio egative impact o eve ue i the thi d qua te of 2026.

I come f om Ope atio s

  • Thi d qua te 2026 GAAP i come f om ope atio s was $23.3 millio , o 4.7 pe ce t of eve ue, compa ed to $12.3 millio , o 2.4 pe ce t of eve ue i the p io yea .
  • No -GAAP i come f om ope atio s, excludi g est uctu i g a d impai me t cha ges, equity-based compe satio expe ses, amo tizatio of pu chased i ta gibles, a d othe items, was $37.3 millio , o 7.6 pe ce t of eve ue, compa ed to $28.9 millio , o 5.6 pe ce t of eve ue i the p io yea .
  • Fo eig excha ge had a $1.5 millio positive impact o No -GAAP i come f om ope atio s i the thi d qua te of 2026.

Adjusted EBITDA 

  • Thi d qua te 2026 No -GAAP Adjusted EBITDA was $51.5 millio , o 10.5 pe ce t of eve ue, compa ed to $43.4 millio , o 8.4 pe ce t of eve ue i the p io yea .

Ea i gs Pe Sha e

  • Thi d qua te 2026 GAAP fully diluted et loss pe sha e was $0.06 compa ed to et loss pe sha e of $0.23 i the p io yea .
  • No -GAAP fully diluted ea i gs pe sha e was $0.22 compa ed to $0.12 i the p io yea .

CASH FLOW AND BALANCE SHEET

  • Cash flow f om ope atio s i the thi d qua te of 2026 was $37.0 millio compa ed to $4.2 millio fo the thi d qua te of 2025.
  • F ee cash flow i the thi d qua te of 2026 was a positive $27.9 millio compa ed to egative $9.6 millio fo the thi d qua te of 2025.
  • Capital expe ditu es i the thi d qua te of 2026 we e $9.1 millio compa ed to $13.8 millio fo the thi d qua te of 2025.
  • As of Septembe 30, 2026, TTEC had cash a d cash equivale ts of $91.1 millio a d debt of $834.7 millio , esulti g i a et debt positio of $743.6 millio . This compa es to a et debt positio of $812.5 millio fo the same pe iod i 2025.
  • O Novembe 9, 2026, TTEC exte ded the te m of its C edit Facility to Novembe 2028. Fo fu the details about ou C edit Facility a d its te ms, please efe to ou disclosu e i ou qua te ly epo t o Fo m 10-Q.

SEGMENT REPORTING & COMMENTARY

TTEC epo ts fi a cial esults fo TTEC Digital a d TTEC E gage busi ess segme ts. Fi a cial highlights fo the two busi ess segme ts a e p ovided below.

TTEC Digital

  • Thi d qua te 2026 GAAP eve ue fo TTEC Digital was $122.1 millio , a i c ease of 0.2 pe ce t compa ed to $121.9 millio fo the yea ago pe iod.
  • I come f om ope atio s was $6.7 millio o 5.5 pe ce t of eve ue compa ed to $4.9 millio o 4.0 pe ce t of eve ue i the p io yea .
  • No -GAAP i come f om ope atio s was $12.5 millio , o 10.3 pe ce t of eve ue compa ed to ope ati g i come of $11.6 millio o 9.5 pe ce t of eve ue i the p io yea .

TTEC E gage 

  • Thi d qua te 2026 GAAP eve ue fo TTEC E gage was $370.1 millio , a 6.8 pe ce t dec ease f om $397.2 millio fo the yea ago pe iod.
  • I come f om ope atio s was $16.6 millio o 4.5 pe ce t of eve ue compa ed to $7.5 millio o 1.9 pe ce t of eve ue i the p io yea .
  • No -GAAP i come f om ope atio s was $24.8 millio , o 6.7 pe ce t of eve ue, compa ed to ope ati g i come of $17.3 millio , o 4.3 pe ce t of eve ue i the p io yea .
  • Fo eig excha ge had a $2.1 millio egative impact o eve ue a d a $1.4 millio positive impact o i come f om ope atio s.

BUSINESS OUTLOOK

“Ou thi d qua te fi a cial esults delive ed st o g p ofitable g owth ac oss both segme ts, eflecti g ou discipli ed executio of ou 2026 p io ities. I E gage, ou co ti ued focus o ight sho i g delive y, atio alizi g a d imp ovi g u de pe fo mi g clie t p og ams, ma agi g costs a d d ivi g ope atio al efficie cies is esulti g i ma gi imp oveme t. Ou Digital segme t co ti ues to pe fo m i li e with expectatio s with solid double-digit expa sio i ou g owth p actices. As a esult, we expect the fou th qua te to co ti ue to eflect highe ma gi s both seque tially a d yea -ove -yea fo both segme ts,” comme ted Ke y Wage s, chief fi a cial office of TTEC.

Wage s co ti ued, “The thi d qua te also delive ed solid cash flow as we co ti ue to deleve age ou bala ce sheet. Yea to date, we have ge e ated app oximately $88 millio of f ee cash flow a d educed ou et debt by ove $81 millio , e di g i a et debt positio of $744 millio . We successfully ame ded ou c edit facility, exte di g the matu ity date to the fou th qua te of 2028, p ovidi g us flexibility to co ti ue to execute o ou st ategic p io ities.”

TTEC Full Yea 2026 Outlook         Full Yea 2026 Guida ce   Full Yea 2026 Mid-Poi t Reve ue $1,940M — $1,990M $1,965M No -GAAP adjusted EBITDA $205M — $225M   $215M No -GAAP adjusted EBITDA ma gi s 10.6% — 11.3%   10.9% No -GAAP ope ati g i come $145M — $165M   $155M No -GAAP ope ati g i come ma gi s 7.5% — 8.3%   7.9% I te est expe se, et ($70M) — ($72M)   ($71M) No -GAAP adjusted tax ate 48% — 50%   49% Diluted sha e cou t 48.7M — 49.3M   49.0M No -GAAP ea i gs pe a sha e $0.79 — $0.99   $0.89                 E gage Full Yea 2026 Outlook         Full Yea 2026 Guida ce   Full Yea 2026 Mid-Poi t Reve ue $1,520M — $1,550M $1,535M No -GAAP adjusted EBITDA $149M — $161M   $155M No -GAAP adjusted EBITDA ma gi s 9.8% — 10.4%   10.1% No -GAAP ope ati g i come $100M — $112M   $106M No -GAAP ope ati g i come ma gi s 6.6% — 7.2%   6.9%                 Digital Full Yea 2026 Outlook         Full Yea 2026 Guida ce   Full Yea 2026 Mid-Poi t Reve ue $420M — $440M   $430M No -GAAP adjusted EBITDA $56M — $64M   $60M No -GAAP adjusted EBITDA ma gi s 13.3% — 14.6%   14.0% No -GAAP ope ati g i come $45M — $53M   $49M No -GAAP ope ati g i come ma gi s 10.6% — 12.0%   11.3%

The compa y has ot qua titatively eco ciled its guida ce fo No -GAAP ope ati g i come, No -GAAP ope ati g i come ma gi s, No -GAAP adjusted EBITDA, No -GAAP adjusted EBITDA ma gi s, No -GAAP adjusted tax ate, o No -GAAP ea i gs pe sha e to thei espective most compa able GAAP measu es because ce tai of the eco cili g items that impact these met ics, i cludi g est uctu i g a d impai me t cha ges, equity-based compe satio expe se, cha ges i acquisitio co ti ge t co side atio , dep eciatio a d amo tizatio expe se, a d p ovisio fo i come taxes a e depe de t o the timi g of futu e eve ts outside of the Compa y’s co t ol o ca ot be eliably p edicted. Acco di gly, the Compa y is u able to p ovide eco ciliatio s to GAAP ope ati g i come, ope ati g i come ma gi s, EBITDA ma gi s, a d diluted ea i gs pe sha e without u easo able effo t. Please ote that the u available eco cili g items could sig ifica tly impact the Compa y’s 2026 fi a cial esults as epo ted u de GAAP.

NON-GAAP FINANCIAL MEASURES

This p ess elease co tai s a discussio of ce tai No -GAAP fi a cial measu es that the compa y i cludes to allow i vesto s a d a alysts to measu e, a alyze a d compa e its fi a cial co ditio a d esults of ope atio s i a mea i gful a d co siste t ma e . A eco ciliatio of these No -GAAP fi a cial measu es ca be fou d i the tables accompa yi g this p ess elease.

  • GAAP met ics a e p ese ted i acco da ce with Ge e ally Accepted Accou ti g P i ciples.
  • No -GAAP – As eflected i the attached eco ciliatio table, the defi itio of No -GAAP may exclude f om ope ati g i come, EBITDA, et i come a d ea i gs pe sha e est uctu i g a d impai me t cha ges, equity-based compe satio expe ses, a d amo tizatio of pu chased i ta gibles, amo g othe items.

EARNINGS WEBCAST/CONFERENCE CALL

TTEC will host a live webcast a d co fe e ce call at 8:30 a.m. ET o Tuesday, Novembe 10, 2026. You a e i vited to joi a live webcast of the co fe e ce call by visiti g the “I vesto s Relatio s” sectio of the TTEC website at www.ttec.com. If you a e u able to pa ticipate du i g the live webcast, a eplay will be available o the TTEC website.

ABOUT TTEC

TTEC (p o ou ced T-TEC) Holdi gs, I c. (NASDAQ:TTEC) is a leadi g global CX (custome expe ie ce) tech ology a d se vices i ovato fo AI-e abled digital CX solutio s. Se vi g ico ic a d dis uptive b a ds, TTEC’s outcome-based solutio s spa the e ti e e te p ise, touch eve y vi tual i te actio cha el, a d imp ove each step of the custome jou ey. Leve agi g ext-ge digital tech ology, the Compa y’s TTEC Digital busi ess desig s, builds, a d ope ates om icha el co tact ce te tech ology, CRM, AI a d a alytics solutio s. The compa y’s TTEC E gage busi ess delive s AI-e abled custome e gageme t, custome acquisitio a d g owth, tech suppo t, back office, a d f aud p eve tio se vices. Fou ded i 1982, the compa y’s si gula obsessio with CX excelle ce has ea ed it leadi g clie t, custome , a d employee satisfactio sco es ac oss the globe. The compa y’s employees ope ate o six co ti e ts a d b i g tech ology a d huma ity togethe to delive happy custome s a d diffe e tiated busi ess esults. To lea mo e visit us at https://www.ttec.com.

FORWARD-LOOKING STATEMENTS

This Ea i gs P ess Release a d elated o al stateme ts co tai s “fo wa d-looki g stateme ts” withi the mea i g of Sectio  27A of the Secu ities Act of 1933, Sectio  21E of the Secu ities Excha ge Act of 1934, a d the P ivate Secu ities Litigatio Refo m Act of 1995. Fo wa d-looki g stateme ts i clude, but a e ot limited to, stateme ts elati g to ou ope atio s, expected fi a cial positio , esults of ope atio , effective tax ate, cash flow, leve age, liquidity, busi ess st ategy, p ofit imp oveme t actio s, competitive positio , dema d fo ou se vices i i te atio al ope atio s, acquisitio oppo tu ities a d impact of acquisitio s, capital allocatio a d divide ds, g owth oppo tu ities, spe di g, capital expe ditu es a d i vestme ts, competitio a d ma ket fo ecasts, i dust y t e ds, ou huma capital esou ces, a d othe busi ess, ope atio al a d fi a cial matte s that a e based o ou cu e t expectatio s, assumptio s, a d p ojectio s with espect to the futu e, a d a e ot a gua a tee of pe fo ma ce.

I this Ea i gs Release whe we use wo ds such as “may,” “believe,” “pla ,” “will,” “a ticipate,” “estimate,” “expect,” “i te d,” “p oject,” “would,” “could,” “ta get,” o simila exp essio s, o whe we discuss ou st ategy, pla s, goals, i itiatives, o objectives, we a e maki g fo wa d-looki g stateme ts. U less othe wise i dicated o except whe e the co text othe wise equi es, the te ms “TTEC,” “the Compa y,” “we,” “us” a d “ou ” a d othe simila te ms i this epo t efe to TTEC Holdi gs, I c. a d its subsidia ies. We cautio you ot to ely u duly o a y fo wa d-looki g stateme ts. Actual esults may diffe mate ially f om those exp essed i the fo wa d-looki g stateme ts, a d you should eview a d co side ca efully the isks, u ce tai ties, a d othe facto s that affect ou busi ess a d may cause such diffe e ces as outli ed i Item 1A. Risk Facto s i ou A ual Repo t o Fo m 10-K fo the yea e ded Decembe 31, 2025 a d a y subseque t fili gs with the U.S. Secu ities a d Excha ge Commissio (the “SEC”) which a e available o TTEC’s website www.ttec.com, a d o the SEC’s public website at www.sec.gov.

Ou fo wa d-looki g stateme ts speak o ly as of the date that this elease is issued. We u de take o obligatio to update them, except as may be equi ed by applicable law. Although we believe that ou fo wa d-looki g stateme ts a e easo able, they depe d o ma y facto s outside of ou co t ol a d we ca p ovide o assu a ce that they will p ove to be co ect.

Co po ate CommsMe edith Matthewsme edith.matthews@ttec.com

I vesto Relatio sRobe t Belk appbob.belk app@ttec.com

                    TTEC HOLDINGS, INC. AND SUBSIDIARIES   CONSOLIDATED STATEMENTS OF OPERATIONS   (I thousa ds, except pe sha e data)   (u audited)                                               Th ee mo ths e ded   Ni e mo ths e ded       Septembe 30,   Septembe 30,       2026   2025   2026   2025                       Reve ue   $ 492,245     $ 519,143     $ 1,443,915     $ 1,566,942                         Ope ati g Expe ses:                   Cost of se vices     382,077       413,635       1,127,776       1,227,455     Selli g, ge e al a d admi ist ative   63,328       68,941       191,121       209,632     Dep eciatio a d amo tizatio     21,723       22,026       64,169       67,612     Rest uctu i g cha ges, et     1,269       1,771       5,083       4,883     Impai me t losses     555       441       2,969       1,966     Total ope ati g expe ses     468,952       506,814       1,391,118       1,511,548                         I come F om Ope atio s     23,293       12,329       52,797       55,394                         Othe i come (expe se), et     (16,538 )     (12,278 )     (47,824 )     (39,218 )                       I come / (Loss) Befo e I come Taxes   6,755       51       4,973       16,176                         P ovisio fo i come taxes     (9,507 )     (11,117 )     (25,910 )     (30,720 )                       Net I come / (Loss)     (2,752 )     (11,066 )     (20,937 )     (14,544 )                       Net (loss) / i come att ibutable to o co t olli g i te est   (2,282 )     (2,305 )     (7,084 )     (5,430 )                       Net I come / (Loss) Att ibutable to TTEC Stockholde s $ (5,034 )   $ (13,371 )   $ (28,021 )   $ (19,974 )                                           Net I come / (Loss) Pe Sha e                                       Basic   $ (0.06 )   $ (0.23 )   $ (0.43 )   $ (0.30 )                       Diluted   $ (0.06 )   $ (0.23 )   $ (0.43 )   $ (0.30 )                       Net I come / (Loss) Pe Sha e Att ibutable to TTEC Stockholde s                                   Basic   $ (0.10 )   $ (0.28 )   $ (0.57 )   $ (0.42 )                       Diluted   $ (0.10 )   $ (0.28 )   $ (0.57 )   $ (0.42 )                                           I come F om Ope atio s Ma gi     4.7 %     2.4 %     3.7 %     3.5 %   Net I come / (Loss) Ma gi     (0.6 )%     (2.1 )%     (1.5 )%     (0.9 )%         (1.0 )%     (2.6 )%     (1.9 )%     (1.3 )%   Effective Tax Rate     140.7 %     21798.0 %     521.0 %     189.9 %                                           Weighted Ave age Sha es Outsta di g                   Basic     49,293       48,460       48,916       48,098       Diluted     49,293       48,460       48,916       48,098                        

                    TTEC HOLDINGS, INC. AND SUBSIDIARIES   SEGMENT INFORMATION   (I thousa ds)   (u audited)                                               Th ee mo ths e ded   Ni e mo ths e ded       Septembe 30,   Septembe 30,       2026   2025   2026   2025                       Reve ue:                   TTEC Digital   $ 122,117   $ 121,916   $ 328,014   $ 343,702   TTEC E gage     370,128     397,227     1,115,901     1,223,240   Total   $ 492,245   $ 519,143   $ 1,443,915   $ 1,566,942                       I come F om Ope atio s                   TTEC Digital   $ 6,685   $ 4,859   $ 14,748   $ 22,132   TTEC E gage     16,608     7,470     38,049     33,262   Total   $ 23,293   $ 12,329   $ 52,797   $ 55,394                      

            TTEC HOLDINGS, INC. AND SUBSIDIARIES   CONSOLIDATED BALANCE SHEETS   (I thousa ds)   (u audited)                   Septembe 30,   Decembe 31,       2026   2025               ASSETS           Cu e t assets:              Cash a d cash equivale ts   $ 91,090     $ 82,901        Accou ts eceivable, et     388,691       455,829        P epaids a d othe cu e t assets     99,487       124,006        I come a d othe tax eceivables     12,426       10,615           Total cu e t assets     591,694       673,351                 P ope ty a d equipme t, et     99,683       111,778     Ope ati g lease assets     62,733       86,064     Goodwill     367,866       368,678     Othe i ta gibles assets, et     110,179       133,688     I come a d othe tax eceivables, lo g-te m     11,068       8,595     Othe assets     111,083       116,928                 Total assets   $ 1,354,306     $ 1,499,082                 LIABILITIES AND EQUITY           Cu e t liabilities:              Accou ts payable   $ 75,309     $ 72,637        Acc ued employee compe satio a d be efits     110,594       155,400        Defe ed eve ue     65,243       58,828        Cu e t ope ati g lease liabilities     29,566       34,188        Othe cu e t liabilities     55,809       34,899           Total cu e t liabilities     336,521       355,952                 Lo g-te m liabilities:              Li e of c edit     830,000       905,000        No -cu e t ope ati g lease liabilities     40,862       61,170        Othe lo g-te m liabilities     61,359       64,057           Total lo g-te m liabilities     932,221       1,030,227                             Equity:              Commo stock     493       486        Additio al paid i capital     438,767       432,268        T easu y stock     (584,900 )     (584,900 )      Accumulated othe comp ehe sive i come (loss)     (113,667 )     (106,938 )      Retai ed ea i gs     326,130       354,151        No co t olli g i te est     18,741       17,836           Total equity     85,564       112,903                 Total liabilities a d equity   $ 1,354,306     $ 1,499,082                

TTEC HOLDINGS, INC. AND SUBSIDIARIES   CONSOLIDATED STATEMENTS OF CASH FLOWS   (I thousa ds)   (u audited)               Ni e Mo ths E ded   Ni e Mo ths E ded     Septembe 30,   Septembe 30,     2026   2025             Cash flows f om ope ati g activities:              Net (loss) i come $ (20,937 )   $ (14,544 )        Adjustme t to eco cile et (loss) i come to et cash p ovided by ope ati g activities :                 Dep eciatio a d amo tizatio   64,169       67,612               Amo tizatio of co t act acquisitio costs   900       1,047               Amo tizatio of debt issua ce costs   2,511       1,587               P ovisio fo c edit losses   123       700               Loss o disposal of assets   408       904               Impai me t losses   2,969       1,966               Loss o dissolutio of subsidia y   102       –               Defe ed i come taxes   –       (1,846 )             Excess tax be efit f om equity-based awa ds   1,860       1,861               Equity-based compe satio expe se   7,128       10,378               Loss / (gai ) o fo eig cu e cy de ivatives   116       (331 )             Cha ges i assets a d liabilities, et of acquisitio s:                        Accou ts eceivable   64,980       32,893                    P epaids a d othe assets   18,349       (2,051 )                  Ope ati g lease assets   22,034       25,054                    Othe o cu e t assets   (1,295 )     (1,837 )                  Acc ued employee comp & be efits   (43,421 )     (8,224 )                  Accou ts payable a d othe cu e t liabilities   15,341       21,579                    Defe ed eve ue a d custome adva ces   6,639       3,751                    Ope ati g lease liabilities   (24,477 )     (26,807 )                  Othe o cu e t liabilities   (1,611 )     4,813                         Net cash p ovided by ope ati g activities   115,888       118,505               Cash flows f om i vesti g activities:              P oceeds f om sale of p ope ty, pla t a d equipme t   1,500       4,476          Pu chases of p ope ty, pla t a d equipme t   (28,115 )     (26,381 )             Net cash used i i vesti g activities   (26,615 )     (21,905 )             Cash flows f om fi a ci g activities:              Net p oceeds f om / ( epayme ts of) li e of c edit   (75,000 )     (92,500 )        P oceeds f om othe debt   3,665       –          Payme ts o othe debt   (1,279 )     (1,770 )        Payme ts to o co t olli g i te est   (5,535 )     (6,396 )        Tax payme ts elated to the issua ce of est icted stock u its   (622 )     (1,201 )        Payme ts of debt issua ce costs   (3,699 )     (1,031 )             Net cash used i fi a ci g activities   (82,470 )     (102,898 )             Effect of excha ge ate cha ges o cash a d cash equivale ts a d est icted cash   1,386       (5,185 )             I c ease/(dec ease) i cash, cash equivale ts a d est icted cash   8,189       (11,483 )   Cash, cash equivale ts a d est icted cash, begi i g of pe iod   82,901       84,991     Cash, cash equivale ts a d est icted cash, e d of pe iod $ 91,090     $ 73,508              

                          TTEC HOLDINGS, INC. AND SUBSIDIARIES RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION (I thousa ds, except pe sha e data) (u audited)                               Th ee mo ths e ded         Ni e mo ths e ded       Septembe 30,         Septembe 30,       2026   2025         2026   2025                             Reve ue   $ 492,245     $ 519,143           $ 1,443,915     $ 1,566,942                               Reco ciliatio of No -GAAP I come f om Ope atio s a d EBITDA:                                               Net I come f om Ope atio s   $ 23,293     $ 12,329           $ 52,797     $ 55,394     Rest uctu i g cha ges, et     1,269       1,771             5,083       4,883     Impai me t losses     555       441             2,969       1,966     P ope ty costs ot elated to ope atio s     –       –             –       (46 )   Mexico VAT co sulti g fees     –       106             12       926     Expe ses elated to o -bi di g offe     –       3,426             659       10,445     Expe ses elated to alte ative capital st uctu e     2,481       –             3,030       –     Equity-based compe satio expe ses     2,044       3,083             7,128       10,384     Amo tizatio of pu chased i ta gibles     7,662       7,727             23,026       23,215                                No -GAAP I come f om Ope atio s   $ 37,304     $ 28,883           $ 94,704     $ 107,167                                No -GAAP I come f om Ope atio s Ma gi     7.6 %     5.6 %           6.6 %     6.8 %                             Dep eciatio a d amo tizatio     14,061       14,299             41,143       44,397     Loss o sale of subsidia y     –       –             401       –     Gai o p ope ty sale     –       –             (135 )     (629 )   Mexico VAT Recove y     –       (1,716 )           (34 )     (8,341 )   Fo eig excha ge loss / (gai ), et     (379 )     (1,959 )           (1,670 )     1,818     Othe I come (expe se), et     487       3,848             2,324       7,141                               Adjusted EBITDA   $ 51,473     $ 43,355           $ 136,733     $ 151,553                               Adjusted EBITDA Ma gi     10.5 %     8.4 %           9.5 %     9.7 %                             Reco ciliatio of No -GAAP EPS:                                                   Net I come / (Loss)   $ (2,752 )   $ (11,066 )         $ (20,937 )   $ (14,544 )   Add: Asset impai me t a d est uctu i g cha ges     1,824       2,212             8,052       6,849     Add: Equity-based compe satio expe ses     2,044       3,083             7,128       10,384     Add: Amo tizatio of pu chased i ta gibles     7,662       7,727             23,026       23,215     Add: P ope ty costs ot elated to ope atio s     –       –             –       (46 )   Add: Expe ses elated to o -bi di g offe     –       3,426             659       10,445     Add: Expe ses elated to alte ative capital st uctu e     2,481       –             3,030       –     Add: Gai o p ope ty sale     –       –             (135 )     (629 )   Add: Fo eig VAT (i clusive of i te est)     –       (1,889 )           (376 )     (14,978 )   Add: Loss o sale of subsidia y     –       –             401       –     Add: Fo eig excha ge loss / (gai ), et     (379 )     (1,959 )           (1,670 )     1,818                               Less: Cha ges i valuatio allowa ce, etu to p ovisio adjustme ts a d othe , a d tax effects of items sepa ately disclosed above     70       4,324             591       7,525                               No -GAAP Net I come   $ 10,950     $ 5,858           $ 19,769     $ 30,039                               Diluted sha es outsta di g     49,293       48,460             48,916       48,098                               No -GAAP EPS   $ 0.22     $ 0.12           $ 0.40     $ 0.62                               Reco ciliatio of F ee Cash Flow:                                                   Cash Flow F om Ope ati g Activities:                         Net (loss) / i come   $ (2,752 )   $ (11,066 )         $ (20,937 )   $ (14,544 )   Adjustme ts to eco cile et i come to et cash p ovided by ope ati g activities:                             Dep eciatio a d amo tizatio     21,723       22,026             64,169       67,612     Othe     18,041       (6,756 )           72,656       65,437     Net cash p ovided by ope ati g activities     37,012       4,204             115,888       118,505                               Less – Total Cash Capital Expe ditu es     9,075       13,794             28,115       26,381                               F ee Cash Flow   $ 27,937     $ (9,590 )         $ 87,773     $ 92,124                                                                                  

Reco ciliatio of No -GAAP I come f om Ope atio s a d Adjusted EBITDA by Segme t:                         TTEC E gage   TTEC Digital   TTEC E gage   TTEC Digital     Q3 26   Q3 25   Q3 26 Q3 25   YTD 26   YTD 25   YTD 26 YTD 25                               I come f om Ope atio s   $ 16,608     $ 7,470     $ 6,685   $ 4,859   $ 38,049     $ 33,262     $ 14,748   $ 22,132   Rest uctu i g cha ges, et     948       1,163       321     608     3,120       3,342       1,964     1,540   Impai me t losses     555       441       –     –     2,968       1,728       –     239   Mexico VAT Co sulti g Fees     –       106       –     –     12       926       –     –   P ope ty costs ot elated to ope atio s     –       –       –     –     –       (46 )     –     –   Expe ses elated to o -bi di g offe     –       2,107       –     1,319     357       7,332       302     3,113   Expe ses elated to alte ative capital st uctu e     1,159       –       1,322     –     1,568       –       1,462     –   Equity-based compe satio expe ses     1,485       1,903       558     1,180     5,090       6,343       2,037     4,041   Amo tizatio of pu chased i ta gibles     4,013       4,070       3,650     3,657     12,078       12,219       10,949     10,996                                 No -GAAP I come f om Ope atio s   $ 24,768     $ 17,260     $ 12,536   $ 11,623   $ 63,242     $ 65,106     $ 31,462   $ 42,061                                 Dep eciatio a d amo tizatio     11,366       11,964       2,695     2,335     33,024       36,444       8,119     7,952   Mexico VAT Recove y     –       (1,716 )     –     –     (34 )     (8,341 )     –     –   Loss o sale of subsidia y     –       –       –     –     –       –       401     –   Gai o P ope ty Sale     –       –       –     –     (135 )     (629 )     –     –   Fo eig excha ge loss / (gai ), et     (377 )     (1,959 )     (2 )   –     (1,661 )     1,610       (9 )   209   Othe I come (expe se), et     484       3,848       3     –     2,314       7,347       10     (206 )                               Adjusted EBITDA   $ 36,241     $ 29,397     $ 15,232   $ 13,958   $ 96,750     $ 101,537     $ 39,983   $ 50,016                                                              

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